Ahureinichedirect Return Policy Terms and Conditions
At Ahureinichedirect, we value your satisfaction and aim to provide high-quality products. However, if you are not entirely satisfied with your purchase, please review our return policy below to understand your rights and responsibilities when making a return.
1. Eligibility for Returns
• Items must be returned within 30 days of the purchase date.
• To qualify for a return, items must be:
• In their original condition: unworn, unwashed, and undamaged.
• In their original packaging, including any tags or labels attached.
• Certain items, such as customized or personalized orders, are not eligible for return unless defective or damaged upon arrival.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
• Clearance or sale items.
• Digital products or downloadable content.
• Used or altered products.
• Poi and blankets that show signs of wear or use.
3. Return Process
To initiate a return, follow these steps:
1. Contact us at [email protected] with your order details, including your order number and reason for return.
2. Upon approval, we will provide you with instructions for shipping the item(s) back.
4. Return Shipping
• Customers are responsible for the cost of return shipping, except in cases where the item was received damaged, defective, or incorrect.
• For damaged or defective items, please include photo evidence with your initial request.
5. Refunds
• Refunds will be processed within 5-7 business days of receiving and inspecting the returned item(s).
• Approved refunds will be issued to the original payment method used during checkout.
• Shipping costs from the original purchase are non-refundable.
6. Exchanges
• Exchanges are subject to stock availability.
• If you wish to exchange an item, contact us to confirm availability before returning the original product.
7. Damaged or Defective Items
• If your product arrives damaged or defective, contact us within 7 days of delivery to arrange for a replacement or refund.
8. Contact Information
For further questions or assistance regarding returns, please reach out to us:
• Email: [email protected]
By shopping with Ahureinichedirect, you agree to comply with these terms and conditions. We reserve the right to amend or update this return policy at any time without prior notice.